Support — etruvio
We are a small team and we answer every message. Write to us at support@etruvio.ro and we reply within 2 working days.
For anything about your personal data (access, correction, deletion) write to privacy@etruvio.ro — see the Privacy Policy for details.
Frequently asked questions
How do I add my child’s device?
- On your phone, open the child’s page and go to Security.
- Tap Pair a device to show a pairing code and a QR code.
- On the child’s device, install etruvio, choose Child Device Setup, and scan the QR code or type the code.
The code is single-use and expires after 15 minutes. You can pair several devices for the same child.
The child says a mission is done. Where do I approve it?
Missions that need your approval appear in the Needs you card on the child’s page and in the inbox (bell icon). Tap Approve to award the stars, or Reject if the mission should be redone.
My child bought a privilege by mistake. Can I refund it?
Yes. Open the child’s page, go to the wallet, and pick the privilege:
- Not now puts it back in the child’s wallet to use later.
- Decline and refund cancels it and returns the stars to the child’s balance.
Screen time is not being enforced on the child’s iPhone
Screen time on iOS is enforced through Apple’s Screen Time. On the child’s device, etruvio must be allowed under Settings → Screen Time. If the permission was removed, open etruvio on the child’s device and grant it again.
How do I remove a device or a child?
- A device: child’s page → Security → the device → Remove.
- A child profile: Settings → Members → the child → Delete.
How do I delete my family or my account?
- The whole family and all its data: Settings → Families → Delete family. This is immediate and cannot be undone.
- Your account itself (email and login): Settings → Security → Delete my account. Families you own are deleted with it. You can also email privacy@etruvio.ro and we delete it within 30 days.
I did not receive the invitation email
Check the spam folder for a message from etruvio. The invitation link expires after 7 days; the parent who invited you can resend it from Settings → Members.
Contact
CODE4ALL SRL Str. Stejarului 128 F, Sat Ulmi, jud. Dâmbovița, cod poștal 137455, Romania support@etruvio.ro · privacy@etruvio.ro https://etruvio.ro